FREQUENTLY ASKED QUESTIONS
How do I Find Out my Ring Size?
For a wrist size, a piece of string wrapped around your wrist then measured should do the trick.
What is the Turnaround Time?
Once an order is placed, it generally takes 2-4 weeks to be completed depending on the design and materials used. If you need something in a hurry, we can almost always accommodate, just get in touch
What Shipping Methods are Available?
WITHIN NEW ZEALAND:
COURIERPOST: 1-2 working day delivery. Insured and tracked, FREE.
TRACKED AIRMAIL: 7-10 working day delivery. Insured and tracked, FREE.
DHL EXPRESS: 2-5 working day delivery. Insured with detailed tracking, US$50 (FREE for orders over US$1000).
If you live outside of the US, NZ or Australia, you might be charged import duties.
Can I Return My Ring?
If for any reason you’re not happy with your piece, send it back for a full refund within 60 days.*
*Custom Design Fees and Shipping are non-refundable.
Can I Send My Ring Back to be Resized?
You bet!* Your first resize is totally free (as long as it's within 12 months of purchase).
For any subsequent resizes we charge US$30.
*Titanium rings, rings with stones or custom designs usually can't be resized, they need to be remade, in which case we will charge a $100 remake fee. We highly recommend ordering a test ring in these cases.
What if the Etchings Start to Fade?
We’re always happy to re-etch, blacken or return your piece to its original finish for the cost of postage only.
For information on how to return an item for any reason, get in touch.
How do you make the Designs on the Rings?
Our “etchings” or more accurately, engravings, are carved by hand with a small graver.
Do you Offer Custom Design?
We can make minor changes to our existing designs or work with you to create a custom etching for your piece. Check out all the details here: Custom Design Options.
What Metals Do You Work With?
We work in recycled sterling silver, ethically sourced alluvial New Zealand gold - all colours, our own super ethical beach gold, and platinum. Have no idea what to pick? Check out our Metals Blog Post.
Are Your Materials Ethically Sourced?
What Finishes Are Available?
You can choose either a matte or polished finish when buying your piece. Matte pieces tend to get shinier over time and polished pieces tend to get more matte. We can provide instructions on how to bring back the original finish if necessary, just get in touch.
Please note, we polish our jewellery to a satin rather than a high mirror finish.
Can I Send an Heirloom Piece to be Recycled?
We can incorporate both metal and small stones (less than 3mm) from old or heirloom jewellery into your new piece. Although it doesn't make a huge difference to the price you will pay, the sentimental and environmental reasons are certainly worth it.
The way we price this work is, we first work out how much the item would be if we were supplying all the materials, then how much the value of the material supplied by you is, and subtract that amount. Effectively, we buy the metal or stones from you rather than a metal supplier.
Do You Offer Engraving?
We offer six engraving styles on the inside of rings and hand engraving on all other pieces for US$50 per item. We can engrave about 30 characters on rings, sometimes we can fit more, just get in touch and we'll see what we can do.
Below is an example of our ring engraving styles on 6mm wide bands as well as Ash’s hand engraving on a 20mm cuff.
What Gemstones are Available?
For more information about the size and variety of stones available, check out our Gemstones Blog Post.
What Kind of Packaging Do You Use?
We use minimal packaging - Watchmakers tissue and Kraft paper envelopes.
Orders over US$1000 come in a handmade wooden ring box.
These wooden boxes are also available to purchase:
Single ring or earring box US$35
Double ring or cufflinks box US$40
Large pendant box US$45
Will I Be Charged Import Duties?
If purchasing from outside of New Zealand, USA or Australia, you might be charged import duties. These will be collected when your parcel is delivered.