Engagement Ring Buying Guide
Hey! Hopefully this will answer most of your questions, but we're here for you to help with anything else that comes up :) Once you "check out" your file will be available for immediate download (if you miss it, you'll get an email with a link as well).
All of our pieces are 100% guaranteed for life (and beyond!). We will happily fix any mistakes for free (including postage).
If, for any reason, you’re not happy with your piece, send it back for a full refund within 60 days.*
*Custom Design Fees and shipping are non refundable.
Your first resize is totally free.*
For any subsequent resizes we charge US$30.
*Rings with stones or custom designs often can't be resized but need to be remade. In this case we charge a $100 remake fee. We highly recommend ordering a test ring if you’re ordering one of these designs. The first free resize only applies for 12 months after the purchase date.
We’re always happy to re-etch, colour or return your piece to its original finish for the cost of postage only.
For information on how to return an item, for any reason, get in touch.
2-4 weeks. If you need something in a hurry, we can almost always accommodate, just get in touch.
SHIPPING WITHIN NEW ZEALAND
COURIERPOST: 1-2 working days. Insured, tracked, FREE!
AIRMAIL: 7-10 working days. Insured, tracked, FREE!
DHL EXPRESS: 2-5 working days. Insured, detailed tracking, US$50 (FREE for orders over US$1000).
As well as Free Courier Shipping all orders over US$1000 come in a handcrafted wooden ring box.
*If you live outside of the US, NZ or Australia, you might be charged import duties. Check with your local customs for details.