Custom Design Fee, [product_type} - Ash Hilton Jewellery

Custom Design Fee

Regular price $85.00 USD Sale

Hello! You've arrived at the right place to pay for your custom design so that you secure your spot in Ash's sketch queue.

This fee includes initial concept sketches and two rounds of revisions (if needed).

Timeframe: Ash sketches once a week, so it can take anywhere from 1-4 weeks to finalise your design + 3-6 weeks to make your ring.

If you're under a tight timeline, do let us know and we'll see how we can speed things up.

Sizing can be a tricky business! There's a lot to think about. Even the time of day and weather can work against you. 

We get it. That's why we offer free and easy Resizing and Returns

RING SIZING

Pick the option below that best applies to you. Or, for everything you’ve ever wanted to know about getting your finger size, check out our In-Depth Sizing Guide.

I HAVE NO IDEA WHAT SIZE TO CHOOSE.

There are a few ways to go about this.

Let us help.  Just choose “I don't know my size" from the ring size options above, place your order, and we'll be in touch.

Help yourself. We’ll send you a Free Ring Sizer.

It is a small piece of mass-produced plastic, not our usual style. But we figure if it saves some jet fuel sending your ring back to us for resizing, it's worth it. 

Instead of throwing it away we'd love you to pass it on to someone else. 

You can also get Ring Sizers at Amazon.

Get help from a local jeweller. Although it seems like a pain, you’ll most likely get the right size the first time and avoid the hassle of sending your ring back for resizing. 

It’s always good to let them know you just want your finger sized and offer to pay for their time.  

There’s more than one way to measure a ring. To make sure you get the right size, please take along our info on How We Measure Rings.

I HAVE A RING THAT FITS.

Nice one! Time to measure it. 

Check out our info on How To Measure Your Ring.

THIS IS A SURPRISE, HOW DO I SNEAK A SIZE? 

There are a couple of ways to go about this.

If you have a ring that fits them. Great! To find out the size of that ring, check out our info on How To Measure Your Ring .

If you have nothing and no idea what to do. No worries! For some hot tips, check out the TRYING TO SNEAK A FINGER SIZE section of our In-depth Sizing Guide.

WHAT WIDTH SHOULD I CHOOSE? WHAT LOOKS GOOD?

That’s totally up to you but if you’d like some help, here are a couple of ways to make deciding easier. 

Do it yourself. Our Printable Ring Sizer has pre-sized strips in the widths we offer all ready to go. Cut them out, wrap them around your finger and find what looks and feels good.

Get help from a local jeweller. If you let them know you just want to try on rings and offer to pay for their time, any local jeweller should be happy to help.

There’s more than one way to measure a ring. To make sure you get the right size, please take along our info on How We Measure Rings.

DOES THE WIDTH AFFECT THE SIZE?

It sure does. The wider a ring is, the larger it needs to be to fit. If you’re getting a ring wider than 4mm be sure to check out the DOES THE WIDTH AFFECT THE SIZE? section of our In-depth Sizing Guide.

NECKLACE SIZING 

Pick the option below that best applies to you.

I HAVE NO IDEA WHAT LENGTH TO CHOOSE.

There are a few ways to go about this.

Let us help.  Just choose “I don't know my length" from the chain length options above, place your order, and we'll be in touch.

Help yourself. Cut some string to the lengths available, drape them around your neck and find the one that works best.

Get help from a local jeweller. Although it seems like a pain, you’ll most likely get the right length first time and avoid the hassle of sending your necklace back for resizing. 

It’s always good to let them know you just want to try on chains and offer to pay for their time.  

I HAVE A NECKLACE THAT FITS.

Nice one! Time to measure it - Lay it out flat against a tape measure or ruler.

THIS IS A SURPRISE! HOW DO I SNEAK A SIZE? 

There are a couple of ways to go about this.

If you have a necklace that fits them. Great! Just lay it out flat against a tape measure or ruler.

If you have nothing and no idea what to do. No worries! For some hot tips, check out the TRYING TO SNEAK A FINGER SIZE section of our In-depth Sizing Guide. It applies to necklaces too!

WHAT LENGTH SHOULD I CHOOSE? WHAT LOOKS GOOD?

That’s totally up to you, the image below shows our standard chain lengths:

40cm - 15 ¾in

50cm - 19 ½in

60cm - 23 ½in 

BANGLE SIZING

Pick the option below that best applies to you.

I HAVE NO IDEA WHAT SIZE TO CHOOSE.

There are a few ways to go about this.

Let us help.  Just choose “I don't know my size" from the size options above, place your order, and we'll be in touch.

Help yourself. Cut strips of card to the lengths below, tape them into a circle and find which one fits best.

Small: 190mm = 60mm diameter

Medium: 205mm = 65mm diameter

Large: 220mm = 70mm diameter

You can also get Bangle Sizers at Amazon.

It is a small piece of mass-produced plastic, not our usual style. But we figure if it saves some jet fuel sending your bangle back for resizing, it's worth it. 

And, instead of throwing it away we'd love you to pass it on to someone else. 

Get help from a local jeweller. Although it seems like a pain, you’ll most likely get the right size first time and avoid the hassle of sending your bangle back for resizing. 

It’s always good to let them know you just want to find your size and offer to pay for their time.  

I HAVE A BANGLE THAT FITS.

Nice one! Time to measure it. lay a ruler across it to find the diameter.

THIS IS A SURPRISE! HOW DO I SNEAK A SIZE? 

There are a couple of ways to go about this.

If you have a bangle that fits them. Great! lay a ruler across it to find the diameter.

If you have nothing and no idea what to do. No worries! For some hot tips, check out the TRYING TO SNEAK A FINGER SIZE section of our In-depth Sizing Guide. They work for bangles too!

WHAT WIDTH SHOULD I CHOOSE? WHAT LOOKS GOOD?

That’s totally up to you. To get an idea of how different widths look, you can cut out strips of card, wrap them around your wrist and find what looks and feels good.

You can also get help from a local jeweller. If you let them know you just want to try on bangles and offer to pay for their time, any local jeweller should be happy to help.

 

All of our pieces are 100% guaranteed for life (and beyond!). We will happily fix any mistakes for free (including postage).

FREE RETURNS

If, for any reason, you’re not happy with your piece, send it back for a full refund within 60 days.*

*Custom Design Fees and shipping are non-refundable.

FREE RESIZING

Your first resize is totally free.*  

For any subsequent resizes we charge US$30. 

Rings with stones or custom designs can be a little trickier to resize. They may take some extra time.

*Titanium rings cannot be resized. Sorry.

FREE MAINTENANCE

We’re always happy to re-etch, blacken or return your piece to its original finish for the cost of postage only.

For information on how to return an item for any reason, get in touch.

TURNAROUND TIME  

3-6 weeks. If you need something in a hurry, we can almost always accommodate, just get in touch.

SHIPPING WITHIN NEW ZEALAND  

COURIERPOST: 1-2 working day delivery. Insured and tracked, FREE.

SHIPPING INTERNATIONALLY

AIRMAIL: 7-10 working day delivery. Insured with minimal tracking, FREE.

DHL EXPRESS: 2-5 working day delivery. Insured with detailed tracking, US$50  (FREE for orders over US$1000).

As well as Free Courier Shipping all orders over US$1000 include a handcrafted wooden ring box.

If you live outside of the US, NZ or Australia, you might be charged import duties.