First of all, we hope you are doing ok, man this is all so much! Here’s what’s happening with us.
We are currently sheltering in place per our Government's instructions for the next 4 weeks. (here's a link that explains exactly what that means https://covid19.govt.nz/government-actions/covid-19-alert-level/ ) Luckily, our workshop is in our home, so Ash can carry on making jewellery as normal.
Our employees are working from their homes so that we can continue to work through all order inquiries and custom design processes.
As of right now, our suppliers are unable to ship to us but we do have quite a bit of stock on hand to make most of our pieces.
Shipping of non-essential items is not possible during our country’s 4-week lockdown. We’re hopeful that we can still work within our usual 4-6 week turnaround time but, as I’m sure we’re all well aware, the sands are constantly shifting. Because of this, we’re not comfortable making any predictions about what will happen at the end of those 4 weeks.
What we do know is that we are great with communicating with our customers and love connecting with you, so we will be very proactive about staying in touch with you about your order and will be available to answer any questions.
We also want to make sure we’re looking after our families and ourselves while we work from home with our kids, so we will keep communications within New Zealand business hours.
Please reach out with any question at all (or even just to connect during these strange times), we are here for you!
Laurel, Ash, Siggy, and Tamsin