Ring Maintenance

We’re always happy to re-etch, colour or return your piece to its original finish for the cost of postage only*.

*Custom etchings and detailed designs may be subject to a re-etching fee to cover the additional time involved.

When you check out, you'll have the option to choose either Airmail or Express for international shipping. Shipping within NZ is via Courier Post. This will determine how we send the ring back to you. Below are the shipping fees for us to return your ring:

• Shipping within NZ: NZ$7
• Airmail shipping to USA: US$40
• Airmail shipping the rest of the world: US$20
• Express shipping worldwide: US$70

To Return your Ring to Us:

You will need to arrange to ship your ring back to the workshop (we find DHL to be an easy and reliable shipping provider worldwide, or CourierPost with signature for within NZ). 

Rings can get hung up in New Zealand customs. To avoid this:

1. Place a value less than $100 US on the item**
2. Write "return for warranty repair" on the customs form

**If you want to insure the item for its retail value, that's fine with us! But you might have to deal with NZ Customs to explain to them that it's a temporary import and/or pay the import transaction fee (usually around $80US).

Please note that if you live outside of NZ or Australia, you might be charged import duties upon your ring's return. We do our best to keep these duties as low as possible.

Our address is:

AHJ
125 Bridge Street Unit C
Nelson 7010
NEW ZEALAND

All of our pieces are 100% guaranteed for life (and beyond!). We will happily fix any mistakes for free (including postage).

FREE RETURNS

If, for any reason, you’re not happy with your piece, send it back for a full refund within 60 days.*

*Custom Design Fees and shipping are non refundable.

FREE RESIZING

Your first resize is totally free.*  

For any subsequent resizes we charge US$30. 

*Rings with stones or custom designs often can't be resized but need to be remade. In this case we charge a $100 remake fee. We highly recommend ordering a test ring if you’re ordering one of these designs. The first free resize only applies for 12 months after the purchase date.

FREE MAINTENANCE

We’re always happy to re-etch, colour or return your piece to its original finish for the cost of postage only*.

*Custom etchings and detailed designs may be subject to a re-etching fee to cover the additional time involved.

For information on how to return an item, for any reason, get in touch.

TURNAROUND TIME  

2-4 weeks. If you need something in a hurry, we can almost always accommodate, just get in touch.

SHIPPING WITHIN NEW ZEALAND  

COURIERPOST: 1-2 working days. Insured, tracked, FREE!

SHIPPING INTERNATIONALLY

AIRMAIL: 10-15 working days. Insured, tracked, FREE!

EXPRESS: 5-10 working days. Insured, detailed tracking, US$70  (FREE for orders over US$1000).

As well as Free Express Shipping all orders over US$1000 come in a handcrafted wooden ring box.

*If you live outside of NZ or Australia, you might be charged import duties. Check with your local customs for details.