Hi Team,
First of all, we hope you are doing ok, man this is all so much! Here’s what’s happening with us.
**UPDATE NUMBER TWO!**
We're back up and running as per usual with all the necessary health and safety protocols in place. The only piece of the puzzle that might be impacted is the postage, so for the time being, we are sending all of our international parcels via DHL courier express to ensure that they arrive in a timely manner. New Zealand courier seems to be operating pretty normally, with small delays to Auckland. Ring sizers could be significantly delayed.
***UPDATE***
Hooray New Zealand!! Our team of 5 million has done an amazing job staying home, so we are now able to ease up restrictions a bit. We are back to our usual 4-6 week turnaround time plus shipping. All orders (apart from free ring sizers) will ship via DHL Express at no additional cost to ensure that they make it to you in a timely way.
We are taking every precaution to keep our contact minimal. Siggy and Tamsin will continue to work from home and Ash and I will make sure our in-house workshop is safe and clean. We've set up a contactless pick-up system with our super-rad courier driver.
We're still waiting to hear from our suppliers about what their shipping timeframes will be, but we should be good to go to make most of our pieces with what we have in the workshop now. If there are any issues with your order, we will let you know ASAP.
THANK YOU SO MUCH FOR SUPPORTING SMALL BUSINESS DURING THIS TIME!
All the best,
Laurel, Ash, Siggy and Tamsin
We are currently sheltering in place per our Government's instructions for the next 4 weeks. (here's a link that explains exactly what that means https://covid19.govt.nz/government-actions/covid-19-alert-level/ ) Luckily, our workshop is in our home, so Ash can carry on making jewellery as normal.
Our employees are working from their homes so that we can continue to work through all order inquiries and custom design processes.
As of right now, our suppliers are unable to ship to us but we do have quite a bit of stock on hand to make most of our pieces.
Shipping of non-essential items is not possible during our country’s 4-week lockdown. We’re hopeful that we can still work within our usual 4-6 week turnaround time but, as I’m sure we’re all well aware, the sands are constantly shifting. Because of this, we’re not comfortable making any predictions about what will happen at the end of those 4 weeks.
What we do know is that we are great with communicating with our customers and love connecting with you, so we will be very proactive about staying in touch with you about your order and will be available to answer any questions.
We also want to make sure we’re looking after our families and ourselves while we work from home with our kids, so we will keep communications within New Zealand business hours.
Please reach out with any question at all (or even just to connect during these strange times), we are here for you!
Laurel, Ash, Siggy, and Tamsin