Engagement Ring Buying Guide

Hey! Hopefully this will answer most of your questions, but we're here for you to help with anything else that comes up :) Once you "check out" your file will be available for immediate download (if you miss it, you'll get an email with a link as well).

All of our pieces are 100% guaranteed for life (and beyond!). We will happily fix any mistakes for free (including postage).

FREE RETURNS

If, for any reason, you’re not happy with your piece, send it back for a full refund within 60 days.*

*Custom Design Fees and shipping are non refundable.

FREE RESIZING

Your first resize is totally free.*  

For any subsequent resizes we charge US$30. 

*Rings with stones or custom designs often can't be resized but need to be remade. In this case we charge a $100 remake fee. We highly recommend ordering a test ring if you’re ordering one of these designs. The first free resize only applies for 12 months after the purchase date.

FREE MAINTENANCE

We’re always happy to re-etch, colour or return your piece to its original finish for the cost of postage only.

For information on how to return an item, for any reason, get in touch.

TURNAROUND TIME  

2-4 weeks. If you need something in a hurry, we can almost always accommodate, just get in touch.

SHIPPING WITHIN NEW ZEALAND  

COURIERPOST: 1-2 working days. Insured, tracked, FREE!

SHIPPING INTERNATIONALLY

AIRMAIL: 7-10 working days. Insured, tracked, FREE!

DHL EXPRESS: 2-5 working days. Insured, detailed tracking, US$50  (FREE for orders over US$1000).

As well as Free Courier Shipping all orders over US$1000 come in a handcrafted wooden ring box.

*If you live outside of the US, NZ or Australia, you might be charged import duties. Check with your local customs for details.